Exceptional Quality Earns Synergy Solutions MVP Quality Award

Exceptional Quality Earns Synergy Solutions MVP Quality Award

May 2013 – Phoenix, Arizona – TMC’s CUSTOMER magazine names Synergy Solutions as the recipient of a prestigious MVP Quality Award in recognition of Synergy’s demonstrable commitment to best in class quality solutions.    Synergy Solutions is very proud to be a recipient of this honor and has received this Quality Award in 8 previous years.


“We recognize that delivering high quality and meaningful customer engagement is absolutely fundamental to our existence.     Our clients rely on us to represent their brand professionally and use advanced analytics to continuously elevate the experience of their customers.  We are very proud to be repeatedly recognized by CUSTOMER magazine for our quality implementation” remarked Lori Fentem, Synergy’s President.


In addition to providing a detailed description of all aspects of Synergy’s quality deployment including training, coaching, and compliance, the award application allowed Synergy to highlight a specific solution offered to a client in which a set of powerful and innovative practices were deployed on behalf of a long-term client in the pharmaceutical management space.      Synergy has deployed unique methodologies for enhancing both direct to consumer and business to business customer engagement on behalf of this client that have directly contributed to our client’s revenue growth and loyalty management.    As part of our proactive culture, we had identified opportunities to improve the way quality was defined and measured on the program which lead to new coaching tools to ultimately improve both the customer experience and employee motivation.


“Through the entrants’ essays, we learned that there are countless individuals within these organizations whose combined efforts and teamwork have contributed to elevating their companies’ marketing via phone practices to the forefront of the industry,” stated the award presentation article. Synergy Solutions, Inc. is certainly worthy of such high praise.


About Synergy Solutions, Inc.

Synergy Solutions, Inc., headquartered in Phoenix AZ, specializes in providing innovative customer interaction solutions on behalf of Fortune 500 companies and fast growth entrepreneurial firms in a variety of industries, including retail/e-commerce, healthcare, home solutions, insurance, financial and education. Synergy Solutions utilizes proven acquisition and retention techniques to solidify and expand customer relationships through the use of intelligent people and emerging technology. Synergy Solutions has operations in Phoenix, AZ, Scottsdale, AZ; Tempe, AZ,; Pensacola, FL; Bemidji, MN; and Dallas, TX.

Synergy Solutions’ headquarters are located at 20235 N. Cave Creek Road, Suite 104-612, Phoenix Arizona, 85024. For more information about Synergy Solutions visit www.synergysolutionsinc.com.


Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. Please visit http://www.customer.tmcnet.com.