Case Study: Process Improvement for Health Plan

Background     Synergy began providing outsourced member support for this program July of 2014. Prior to Synergy, the Client maintained dedicated internal resources to respond to their member inquiries from their web promotions for these products and services.   At the program inception, three applications along with eight supporting documents were needed to support each inquiry. This…

Synergy Solutions Inc. Announces New Name for Recently Expanded Business-to-Business Solutions

Scottsdale, AZ  September 3, 2014. Synergy Solutions Inc., a premier provider of outsourced customer contact solutions, announced the rebranding of a segment  of their recently expanded business-to-business solutions:  STAR (Social – Telemarketing –  Appointments – Results).  The STAR acronym was derived from employee input and represents the combination of attributes unique to this service segment.    …

Synergy Celebrates 15th Birthday

On Monday, August 18.  2014, Synergy Solutions celebrated their 15th birthday. To mark this  important milestone, Synergy Solutions employees celebrated at all Synergy locations.      These celebrations included special treats decorated with Synergy’s logo,  door prizes for employees,  presentations from Synergy’s leadership team, special recognition of employees who have been part of the team for over…

Synergy Solutions Received Best Outsourcing Partnership Award

Scottsdale, AZ May 22th, 2014 – Synergy Solutions received the prestigious Best Outsourcing Partnership Award from the International Customer Management Institute (ICMI) in recognition of their partnership with Shutterfly, the leading provider of digital personalized photo products and services. Winners were announced at the Annual Global Contact Center Awards Dinner held as part of the…