Case Study: Process Improvement for Health Plan

Background     Synergy began providing outsourced member support for this program July of 2014. Prior to Synergy, the Client maintained dedicated internal resources to respond to their member inquiries from their web promotions for these products and services.   At the program inception, three applications along with eight supporting documents were needed to support each inquiry. This…

Case Study: Patient Satisfaction Surveys

Synergy executes performance measurement surveys for a leading company in the healthcare industry. Business Challenge Synergy Solutions was selected by a leading company specializing in performance measurement for the healthcare industry. One of the services offered by this company is patient satisfaction surveys, and Synergy’s objective was to conduct outbound telephonic surveys of recently discharged…

Case Study: Outbound Calling to High Profile Customers

Synergy maximizes customer experience to maintain quality and repeatedly exceed sales goals. Business Challenge In October 2003, the Federal Trade Commission amended the Telephone Sales Rule and created the highly publicized and politically charged National Do Not Call Registry. The National Do Not Call List was embraced by the public with over 60,000,000 numbers added…

Case Study: CMS Drug Discount Card

Synergy delivers “Positively Outrageous Service” in the Prescription Discount Industry. Business Challenge On November 25, 2003, the United States Congress passed the most far-reaching changes to Medicare in its history, offering all 40 million people in the program help in paying for prescription drugs. This initiative served as a bridge to assist seniors in advance…

Case Study: Medicare Part D

Synergy partners with leading Medicare provider to develop world class marketing channel for senior population. A Bit of History In January 2006, the U.S. Center for Medicare and Medicaid Services (CMS) allowed approved health plans to begin offering Medicare Prescription Drug coverage plans, known as Medicare Part D, to Senior Citizens and other Medicare eligible…

Case Study: Healthcare Service Improvement & Cost Savings

Continuous improvement leads to increased revenue for one of the nation’s largest health and wellness companies. Business Challenge Synergy’s client, one of the largest health and wellness companies in the US with a member network of over one-hundred million nationwide, challenged Synergy to help them cut costs by 8% over a three month ramp period…

Case Study: Customer Retention

Synergy partners with one of America’s largest banks to retain customers amidst economic stressors and other difficult challenges Business Challenge A large US banking organization and longstanding partner of Synergy’s was working with a product wholesaler to offer a variety of fee-based products focused on fraud and identity theft prevention. Essentially, the product wholesaler (also…