We are highly effective at getting your message out to your target audience. Whether your need is for a product introduction, appointment reminders, advocacy calls or any other message that needs to be communicated quickly and professionally, we have the expertise to get the word out for you.
We use state of the art technology that could include live phone outreach, pre-recorded messages for informational purposes and email campaigns to get the word out to your audience.
Outreach programs can be run in English and Spanish during legally allowable hours and can be designed to be interactive or drive customers to take further action.
We focus on continuous improvement and measure performance based on a variety of key indicators including CSAT, NPS, FCR, AHT, ASA, Abandon Rate, Occupancy Rate, Transfer Rate and other metrics that matter for your business.