Synergy Solutions Breaks Ground on Additional Contact Center Capacity in Scottsdale, AZ

SCOTTSDALE, AZ – January 23, 2014 – Synergy Solutions, Inc., a premier provider of outsourced customer contact solutions, is expanding the company’s footprint in Arizona by expanding their contact center capacity.  Synergy’s corporate headquarters are in Phoenix and the company has maintained contact centers in the Phoenix area since it started operations in 1999.  To…

Synergy Solutions Expands Business to Business Offerings and Joins Forces with B2B Lead Machine

SCOTTSDALE, AZ – January 07, 2014 – Synergy Solutions, Inc.,  a premier provider of outsourced customer contact solutions, today announced that it has joined forces with B2B Lead Machine, an outbound business-to-business marketing firm to expand Synergy’s strategic focus in Business to Business customer engagement  offerings. Synergy Solutions offers full service customer contact solutions that…

Case Study: Patient Satisfaction Surveys

Synergy executes performance measurement surveys for a leading company in the healthcare industry. Business Challenge Synergy Solutions was selected by a leading company specializing in performance measurement for the healthcare industry. One of the services offered by this company is patient satisfaction surveys, and Synergy’s objective was to conduct outbound telephonic surveys of recently discharged…

Case Study: Outbound Calling to High Profile Customers

Synergy maximizes customer experience to maintain quality and repeatedly exceed sales goals. Business Challenge In October 2003, the Federal Trade Commission amended the Telephone Sales Rule and created the highly publicized and politically charged National Do Not Call Registry. The National Do Not Call List was embraced by the public with over 60,000,000 numbers added…

Case Study: CMS Drug Discount Card

Synergy delivers “Positively Outrageous Service” in the Prescription Discount Industry. Business Challenge On November 25, 2003, the United States Congress passed the most far-reaching changes to Medicare in its history, offering all 40 million people in the program help in paying for prescription drugs. This initiative served as a bridge to assist seniors in advance…

Case Study: Medicare Part D

Synergy partners with leading Medicare provider to develop world class marketing channel for senior population. A Bit of History In January 2006, the U.S. Center for Medicare and Medicaid Services (CMS) allowed approved health plans to begin offering Medicare Prescription Drug coverage plans, known as Medicare Part D, to Senior Citizens and other Medicare eligible…