To compete in the e-commerce and retail market you need to offer your customers more than just great products. You also have to provide them with exceptional service everywhere you connect, be it in person, online, over the phone, or through a chat. That means continuous availability, customer contact representatives who truly care about customer satisfaction, and programs that stay true to your brand message. If you are ready to take your customer engagement to the highest level, Synergy Solutions is the answer.
Our Solutions Include:
- Customer Service, Technical Support, and Sales for products offered via the web, TV, direct mail, catalog, and radio
- Bi-lingual (English/Spanish) Support
- Disaster Recovery and Redundancy Solutions
- Seasonal Surge and After-Hours Support
- Tier 1 and Tier 2 support
- PCI Certified
When your customers need you, are you always there? We are. All day and night, our customer contact representatives are there to answer the call and meet your customers’ needs when they arise. With Synergy, you can offer exceptional service that is always available and build loyalty that will translate to repeat business and word-of-mouth recommendations. Whether you need a partner to manage all of your customer contact needs or just provide after-hours, overflow, and surge volume support, we can be there to show your customers that they are your highest priority.
Our customer contact representatives are trained to effectively close sales as well as up-sell and cross-sell to best meet your customers’ needs while protecting your brand and augmenting your current sales and marketing efforts.
Learn more about our retail and e-commerce solutions.