Technical Support


The perfect opportunity to delight a customer is to solve a problem for them, quickly and painlessly. Our Technical Support solutions align high quality experienced agents with the flexible technology designed to reduce customer stress and improve your brand loyalty. The last thing you want is a customer to be frustrated because the product or service that you sell is not working for them. Whether the issue is user education or a faulty product, a strong technical support agent can provide the perfect combination of aptitude and empathy to ensure a rapid resolution.

We provide Technical Support by phone, email, chat and IVR, 24/7/365 in English and Spanish. Programs can run exclusively on our platform, on your platform or a customized combination. In all cases, Synergy agents can access third party systems through seamless API integration to allow us to provide comprehensive information to your customers and collect critical information directly in your CRM platform. Our high availability redundant platforms ensure that we are here to service your customers day or night.